Delivering 1-Hour Fulfilment at Scale:
LKQ Euro Car Parts’ Digital Transformation Journey
Sector
Automotive
Our role
- Development,
- Design,
- Hosting,
LKQ Euro Car Parts
With a distribution network fulfilling over 100,000 orders per day, LKQ Euro Car Parts (ECP) are the UK’s leading distributor of car and light commercial vehicle parts.
They are unrivalled in their ability to provide a best in class service to their customers, through speed, reliability and convenience – which informed every stage of the roll out of their eCommerce platform.
Challenge
The project required a solution for a time-sensitive, tech-averse customer base. Users placed urgent orders daily, expecting delivery within an hour, often relying on outdated equipment and phone orders. The user experience needed to be fast, intuitive, and easy to drive digital adoption.
A major challenge was creating a fully automated workflow. The system had to integrate with multiple enterprise platforms to manage vehicle identification, part compatibility, customer-specific pricing, real-time stock checks, and route orders to picking and packing without human intervention.
Scalability was critical, as the platform needed to support thousands of concurrent users with fast load times, even during peak periods.
Security was a priority, with robust infrastructure to defend against DDoS attacks, scraping, and other threats, protecting sensitive data as part of a multi-billion-pound global company.
Solution
We developed Omnipart and WisMO—two trade-only digital platforms enabling 24/7 self-service.
Omnipart empowers customers to build quotes, place orders, access technical data, track deliveries, and view invoices and credits—all through a streamlined, user-friendly interface. It reduces reliance on phone ordering and allows the business to scale efficiently, handling thousands of orders per hour during peak times while controlling costs during quieter periods.
WisMO enhances post-order visibility, providing real-time tracking through the picking, packing, and delivery stages—including live ETAs. This significantly reduces call volumes from customers chasing updates, improving both efficiency and customer satisfaction.
Over 600,000 skus available online (entire catalogue is refreshed every day so automated imports)
20,000 active customers (most of which order every day)
12,000+ online orders per day (all processed instantly to be delivered within 30mins to 1hr)
"This new web store further enhances the service we provide our trade customers and supports our strategy of ongoing innovation."
Let’s make something great together.
Drop us a line.
